Code of Conduct for Grab Driver

Recently I come across that Grab is did a lot of effort to ban driver account. There are many drivers being banned by Grab due to the following reasons which I am going to share below. Below would be the code of conduct together with rules and regulations in 3 languages which you should follow in order to maintain your account to be active.

Behaviour that Grab Driver should avoid

– *DO NOT*top up small amount into your account. At least rm10 per top up
– do not pick up at the same area more than one hour.
– Do not pick up and drop off same area more than twice.
– press drop off when you drop off your customer. Do not play around on with the online hours.
– Do not camp inside premises/ leaving vehicle to acquire booking.
– Do Not pick up the same customer twice in a ROW.
– Pressing ‘Pick up’ before the passenger gets in the car or drop off before (very far away from) final destination.
– only press pick up when the customer is in the car.
– if u pressed pick up without customer in the car, and customer wish to cancel. DO NOT press drop off. Call customer service to solve.
– DO NOT Complete job if NOT picking up/ before dropping off the passenger
– press ‘drop-off’ BEFORE passenger leave your car / BEFORE reaching to drop off point.
– do not Choosing regular/ preferred passenger bookings/ multiple bookings under same passenger.
– contact passenger to make bookings and request passenger to cancel booking if other driver was assigned.

Breaching of these factor over period of time will result your account being banned. This is a serious case, please take note on this.

updates to take note
– at least RM25 as recommendation in Credit balance to receive jobs.
– wallet below RM15 will not be able to receive job.
– Top ups can be purchased online www.e-pay.com.my

Tingkah laku pemandu harus digelakkan

–Jangan tambah nilai jumlah kecil kedalam credit balance. Paling kurang rm10 setiap top up
-jangan ambil customer di tempat yang sama lebih dari satu jam.
Jangan mengambil dan menurunkan penumpang di kawasan sama lebih daripada dua kali.
-tekan * drop off * apabila anda menurunkan pelanggan anda. Jangan bermain dengan online hour.
– hanya tekan *pick up apabila penumpang yang betul naik kereta.
– kalau tertekan pick up tanpa customer. JANGAN tekan drop off untuk akhirkan trip. Panggil khidmat pelanggan 1300-80-5858 untuk selesaikan.
– jangan sesekali lengkapan job tanpa mengambil dan menurunkan penumpang.
– jangan sesekali tekan drop off sebelum sampai lokasi pelanggan.
– jangan mememilih tempahan penumpang, penumpang tetap atau tempahan dari penumpang yang sama.
– panggil penumpang untuk buat booking atau cancel booking kalau driver lain yang dapat booking.

-credit mesti paling kurang rm25 sebagai cadangan untuk menerima bookings.
-wallet kurang dari RM15 tak akan dapat menerima booking.
-top up boleh beli dari www.e-pay.com.my
Sekiranya didapati sebarang kombinasi tingkah laku yang salah dalam satu tempoh tertentu, akaun anda akan banned oleh grab. Ini adalah kes yang serius, sila ambil perhatian tentang perkara ini.

– 不要在同一个地区上线超过一个小时。
– 不要加额小数目进credit balance。最少加额是rm10
– 不能在同一个地区接载太多次。最多两次。
– 当您下架客户时，按*下降*。不要玩在线时间。
– 不要在场地内营地/离开车辆等预订。
– 不要在接载两次相同的客户。
– 不要在乘客进入车内按‘接载’或到最终目的地之前（非常远）离开时按下“完成”。
– 只有当客户在车里时才按接载。
– 如果没有客户在车里，不小心按下接载，并且客户希望取消。不要按下完成。呼叫客服服务 1300-80-5858解决。
– 还没接载/放下乘客之前不要完成工作，
– 不能接载固定的顾客，或载同样的顾客连续两次
– 如果分配了其他司机，不能要求乘客取消预订。

任何违反行为将被禁止在grab继续工作。这是一个严重的情况，请不要避免犯错。

更新注意
– 至少RM25的credit balance才可以接收工作。
– 低于RM15的信用余额将无法接收预订。
– 加额可以在网上购买www.e-pay.com.my

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